Worxana Course · AI & Automation Track
ServiceNow Virtual Agent & AI Automation
Build chatbots, Predictive Intelligence skills, and Flow Designer automations that make you stand out.
Duration
5–7 weeks
Level
Intermediate
Format
Live + Build labs
Effort
7–9 hrs / week
About this course
AI and automation are where ServiceNow careers accelerate. This track focuses on Virtual Agent, Predictive Intelligence, and Flow Designer—skills that differentiate you from candidates who only know basic administration.
Who this is for
- Admins / developers who want an AI differentiator
- Learners targeting higher-paying automation roles
- Career switchers who want portfolio-ready chatbot projects
- Students searching specifically for Virtual Agent training
What you will achieve
- ✓Design and configure Virtual Agent conversational experiences
- ✓Explain Predictive Intelligence use cases in enterprises
- ✓Automate processes with Flow Designer
- ✓Combine AI + workflows into a recruiter-ready demo
- ✓Speak confidently about automation in interviews
- ✓Connect this specialization back to the full Accelerator path
Curriculum
A structured path from fundamentals to portfolio-ready work.
01. Automation Mindset & Flow Designer
- –When to automate on ServiceNow
- –Flow Designer triggers, actions, and subflows
- –Approval and notification automation patterns
02. Virtual Agent Foundations
- –Conversational design for service desks
- –Topics, intents, and handoff patterns
- –Building your first Virtual Agent experience
03. Predictive Intelligence Essentials
- –How PI supports ticket routing and recommendations
- –Practical use cases hiring managers care about
- –Limitations and responsible AI awareness
04. Integrated Automation Project
- –Chatbot + workflow end-to-end lab
- –Demo script for interviews
- –Portfolio packaging and Hub next steps
Tools & platform
Portfolio projects
- Service desk Virtual Agent for common requests
- Automated approval flow with notifications
- Interview demo: AI-assisted intake scenario
What's included
Related courses
Course FAQs
Common questions about ServiceNow Virtual Agent & AI Automation.
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