Worxana Course · Foundation Track
ServiceNow CSA & CAD Track
Master platform administration and low-code application development—the foundation every ServiceNow career is built on.
Duration
8–10 weeks
Level
Beginner Friendly
Format
Live + Self-paced labs
Effort
8–10 hrs / week
About this course
The Foundation Track is designed for absolute beginners who want to become job-ready ServiceNow professionals. You will learn how enterprises configure and govern the platform, then progress into building custom applications—without needing a traditional computer science background.
Who this is for
- College students and recent freshers exploring a tech career
- Non-tech professionals looking for a career switch
- Anyone targeting CSA / CAD certification as a first step
- Learners who prefer low-code / no-code platforms over traditional coding
What you will achieve
- ✓Configure users, groups, roles, and access control (ACLs)
- ✓Administer tables, forms, lists, UI policies, and notifications
- ✓Build scoped applications in ServiceNow Studio
- ✓Apply low-code patterns for CAD-level application development
- ✓Complete hands-on labs inside your own Personal Developer Instance (PDI)
- ✓Prepare for CSA and CAD exams with mocks and blueprint walkthroughs
Curriculum
A structured path from fundamentals to portfolio-ready work.
01. Platform Fundamentals
- –ServiceNow architecture overview
- –Instances, navigation, and UI essentials
- –Lists, forms, filters, and reporting basics
02. System Administration (CSA Core)
- –Users, groups, roles, and departments
- –Tables, fields, dictionaries, and relationships
- –UI policies, client scripts intro, and notifications
03. Security & Access Control
- –ACL fundamentals and troubleshooting
- –Data security patterns used in enterprises
- –Practical admin scenarios and best practices
04. Application Development (CAD Core)
- –Scoped apps and Application Studio
- –Flow Designer foundations for app logic
- –UI Builder / form design patterns for apps
05. Portfolio Labs & Exam Prep
- –End-to-end admin + app project in your PDI
- –CSA / CAD exam blueprints and mock tests
- –Resume-ready project documentation
Tools & platform
Portfolio projects
- Configure a department access model with roles and ACLs
- Build a scoped request / intake application
- Document a portfolio case study for recruiters
What's included
Related courses
Course FAQs
Common questions about ServiceNow CSA & CAD Track.
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